The Libraries Institution of Bologna
Libraries are staffed with experts who are available to help you, providing you open access to all types of catalogues. Reference Staff is available to help guide your search, offer you advice and help you develop your own research skills; they are experts at research; so they will help you using archives and databases.
Ask the librarian
Chiedilo al bibliotecario (Ask the librarian) is a cooperative service provided by several libraries in Bologna which send per e-mail the best answer to the questions asked, based on the resources available in the libraries and on the web.
It is possible to send your requests 24/7. You will receive a reply within 3 working days from the library that has the best tools to answer promptly and correctly. The service is available for everyone and for any kind of request. For instance, you can ask for short bibliograpies on a specific topic, news about particular events, advice for the use of catalogues, information about the collections and services of the libraries, etc.
However, the service doesn't guarantee replies for requests concerning diseases and medical treatments, solutions to legal problems, genealogical researches, complete bibliographies and business advice.